Principles of operations management. The role of an operations manager

Submitted Assignment from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 70, University of Wolverhampton, course: MA in Management, language: English, abstract: This paper presents various operations management concepts and evaluates them through analytical research and determine whether and how they can be applied. Besides it describes the role of an operations manager. There are two different models in Quality Management, the Japanese and the Western, both having different approaches in various quality issues. The Western model has a static approach on quality concept, while the Japanese model focuses on continuous monitoring and improvement. The Western model mainly relies on product inspection, while the Japanese model gives value to customers and workers for improving the organisational processes, as they believe that those using and providing the service are more suitable to handle it. This results in producing high quality products at a lower price, offering benefits to the consumers. Project management refers to planning, organising and controlling all the necessary resources in order to achieve specific goals and targets within specific criteria and time. Projects can improve customer's satisfaction, reduce operating costs and increase product development, but in order to accomplish this, the main key elements must be taken into consideration, such as manpower, machinery, materials, time and resources.

George Yiapanas is the Finance Manager of GSP Stadium in Nicosia, CY, with more than 20 years of progressive experience in the sports industry. He holds an MA degree in Management from the University of Wolverhampton, UK, a degree in Accounting from the BPP University, UK, a Certificate in Football Management and a Diploma in Security Management. Currently he is a PhD student in Sports Management at the University of Nicosia, CY. He is a board member of Cyprus Association for Sports Management (CyASM), a member of the Association of Accounting Technicians (MAAT) and a student member of the EuroMed Research Business Institute (SMEMAB/EMRBI). He has served as Chairman of Cyprus Squash Association (CSA) for 5 years. He is an UEFA Certified Safety Officer and a qualified stewarding trainer. He is appointed by the University of Roehampton, UK, to teach Business and Management and by Global College in Nicosia, CY, to teach Management and Sports Grounds Safety Management, where he also serves as the Head of the BA programs in Security Management. His primary research interests are in the areas of sports strategic management, Sports governance, sports consumer behaviour, marketing and sponsorship and sports safety management. He authored a book on Sports Grounds Safety Management and attended numerous local and international conferences, where he had the chance to present papers on sports management and sports grounds safety management. His professional activities and expertise in the field allow him to take part in various projects and discussion panels that pertain to football safety. Currently he is part of a national task, on behalf of the Cyprus Stewarding Commission, for delivering a trained workforce of stewards governed by the new regulations created under the Cyprus law.