Service Design and Delivery
106,99 €*
Nach dem Kauf zum Download bereit Ein Downloadlink ist wenige Minuten nach dem Kauf im eigenen Benutzerprofil verfügbar.
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.
While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
| Autor: | Mairi Macintyre, Glenn Parry, Jannis Angelis |
|---|---|
| EAN: | 9781441983213 |
| eBook Format: | |
| Sprache: | Englisch |
| Produktart: | eBook |
| Veröffentlichungsdatum: | 02.04.2011 |
| Kategorie: | |
| Schlagworte: | Information Supply chain SSME Service-oriented information Systems Service Science knowledge economy product service systems ser service delivery service design service economy service engineering service implementation service innovation |
Anmelden
Möchten Sie lieber vor Ort einkaufen?
Haben Sie weiterführende Fragen zu diesem Buch oder anderen Produkten? Oder möchten Sie einfach doch lieber in der Buchhandlung stöbern? Wir sind gern persönlich für Sie da und beraten Sie auch telefonisch.
Buchhandlung Nettesheim GmbH
Hauptstraße 17
42349 Wuppertal
Telefon: 0202/472870
Mo – Fr09:30 – 18:00 UhrSa09:00 – 13:00 Uhr